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General terms and conditions

§1 Applicability to contractors and definition of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer, in their version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes which cannot be attributed primarily to their commercial or self-employed activity (§ 13 BGB).

§2 Concluding of a contract, storage of the contract text

(1) The following regulations concerning the conclusion of the contract apply for orders with our internet shop http://www.touristenkarte-kuba.de/ .

(2) When the contract is concluded, it goes into force.

(3) The presentation of the goods in our internet shop does not constitute a legally binding contract offer on our part, but are only a non-binding request to the consumer to order goods. With the order of the desired goods, the consumer makes a binding offer for the conclusion of a purchase contract.

The acceptance of the offer takes place in writing or in textual format or by sending the ordered goods within one week. After fruitless expiration of the stipulated time period, the offer shall be deemed to have been rejected.

(4) When an order is placed in our internet shop, the following rules apply: The consumer issues a binding contract offer by successfully carrying out the ordering procedure provided in our internet shop.

The order is placed in the following steps:

1) Selecting the desired goods
2) Confirming by clicking on the "Add to cart" button
3) Checking the data in the shopping cart
4) Pressing the "Checkout" button
5) Logging into the online shop after registering and entering the registration details (email address and password).
6) Selecting desired payment and shipping methods
7) Final check or correction of the all entered data.
8) Binding delivery of the order by clicking the button "Pay for the order" or the "Buy" button

After checking over his data, the consumer can return to the internet site on which his data is recorded and correct input errors and/or close the internet browser to cancel the order process before the binding delivery of the order, by clicking on his browser's "back" button. We confirm the receipt of the order immediately by means of an automatically generated e-mail (confirmation of receipt). This does not constitute acceptance of the offer. The acceptance of the offer is made in writing, in textual form or by sending the ordered goods within one week.

(5) Storage of the contract text for orders via our Internet shop: We store the contract text and send you the order data and our terms and conditions via e-mail. You can also check the terms and conditions at any time. Your past orders can be found in our customer area under My account --> My orders.

§3 Prices, shipping charges, payment, due dates

(1) The prices shown include the statutory value-added tax and other price components. This includes any shipping costs which may arise.

(2) The consumer has the following payment options: advance payment, cash on delivery, automatic debit, PayPal, credit card (Visa, MasterCard).

(3) If the consumer has chosen advance payment, he undertakes to pay the purchase price immediately after conclusion of the contract. If we deliver by cash on delivery, the due date of the purchase price must be paid when the goods are received.

§4 Delivery

(1) Unless otherwise stated in the product description, all items offered by us are immediately ready for dispatch. The delivery takes place here within 2 working days. In this case, the deadline for the delivery begins in the event of payment in advance on the day after the payment order to the bank commissioned with the transfer and for all other forms of payment the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or bank holiday at the place of delivery, the deadline shall end on the next working day.

(2) The risk of accidental destruction and accidental deterioration of the goods sold shall be transferred to the buyer after shipment of the goods but only after the items are received.

§5 Retention of title

We reserve the ownership of the goods until full payment of the purchase price.


§6 Right of revocation of the customer as consumer:

Right of revocation for consumers

A right of revocation is granted according to the following stipulation, whereby a consumer is any natural person who enters into a legal transaction for purposes which cannot be attributed primarily to their commercial or self-employed activity:

Revocation policy

Right of revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate who is not the carrier has taken possession of the goods.

To exercise your right of revocation, you must:

Kubareisen D. Govea
Dayania Govea
Habersaathstr. 6
D-10115 Berlin
E-Mail: kontakt@touristenkarte-kuba.de

Inform us of your decision to revoke this contract by means of a clear statement (for example, a letter, fax or email). You can use the enclosed sample revocation form, but this is not required.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery that we offer) within a period of 14 days from the date on which we received the notice of revocation of this contract. For such repayment, we will use the same method of payment that you used in the original transaction, unless we have expressly worked out another arrangement; in no situation will you be charged for these repayment fees.

We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods; whichever is earlier.

You must return the goods to us immediately or absolutely no later than 14 days from the date on which you inform us of the revocation of this contract. The deadline is considered observed if you send the goods before the end of the deadline of 14 days.

You bear the direct costs of returning the goods.

End of revocation policy

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§7 Revocation form

Switch to model revocation form
(If you want to revoke the contract, please fill out this form and return it.)

§8 Warranty

The legal warranty regulations apply.

§9 Contractual Language

German is the sole contractual language available.